Contact Us

This page tells you how to reach the editorial team behind Crypto & Bitcoin Casinos, what we can realistically help with, and where to go instead when your issue sits with a casino rather than with us. Email is the fastest route: [email protected]. We read everything and aim to reply to genuine reader enquiries within two business days.

Before you write, it is worth knowing one thing: we are an independent comparison site covering BTC crypto casinos for US players. We do not operate any casino, we cannot access your account, we cannot see your deposits or withdrawals, and we cannot release a pending payout. If your money is stuck, the operator's support team and its licensing body are the people who can act. More on that below.

What to email us about

• Corrections. If a bonus figure, wagering requirement, coin list, withdrawal limit or licensing detail on this site has changed or looks wrong, tell us. Include the page and, if you can, a screenshot or a link to the operator's own terms.
• Your experience with a listed casino. Slow payouts, a bonus term that was applied differently than advertised, a KYC request on a site marketed as no-KYC, a state restriction you ran into — all of it feeds into how we rate sites.
• Questions about crypto mechanics. Wallet setup, on-chain confirmation times, network and gas fees, the difference between sending BTC and sending USDT on the wrong network. We can point you at general explanations; we cannot manage your keys or recover a mis-sent transaction.
• Suggestions for coverage. A site you want reviewed, a comparison you cannot find anywhere, a question our pages do not answer.
• Business and advertising enquiries. Use the same address and say so in the subject line.

What we can't do

• Act as an intermediary in a dispute with an operator, or escalate on your behalf.
• Reverse, speed up or trace a blockchain transaction. On-chain transfers are final.
• Grant, reinstate or extend a bonus. Only the casino's own support can.
• Give legal or tax advice. We can explain how things generally work in the US; for your own situation, consult a qualified professional.
• Help anyone bypass a geoblock, a state restriction, or an identity, anti-money-laundering or sanctions check. We will not answer those messages.

Where to take a casino problem first

Almost every reader issue is resolved faster by going straight to the operator. A workable order of steps:

1. Open the casino's live chat or support email and get a ticket reference in writing.
2. Re-read the specific terms attached to whatever is in dispute — bonus playthrough, maximum cashout, withdrawal limits, verification triggers.
3. Check your own wallet and a block explorer. A "missing" withdrawal is often an unconfirmed transaction or a transfer sent on a network the receiving wallet does not support.
4. If support stalls, escalate to the licensing authority named in the casino's site footer — commonly Curaçao or Anjouan for sites serving US players, occasionally MGA.
5. Then tell us. Complaint patterns across multiple readers change our rankings.

How we assess the casinos we list

We research operators rather than test them: we do not deposit, play or withdraw. Our ratings are editorial judgments based on published terms, licensing details, supported coins, stated payout speeds, game libraries and provider lists, bonus conditions, and reader reports. Advertised withdrawal speeds are the operator's claim, not a measured result, and our scores are not customer-review averages.

Some links on this site are commercial, and we may earn a commission if you open an account through them. That relationship does not buy a position in our rankings and does not soften a write-up. If you think a review reads like an advert, email us and say which part.

Three sites readers ask about most

These come up repeatedly in our inbox, so here is context on each. Every bonus below carries wagering and eligibility conditions set by the operator — check the current terms on the site itself before depositing, because promotional terms change.

BetPanda

Our top-rated listing, and the one readers contact us about when they want cashback rather than a big front-loaded match. The headline is 10% weekly cashback, which is a steadier, lower-variance way to get value back than a large welcome bonus with heavy playthrough — cashback is typically calculated on net losses over the week and paid on a set day, and the operator's terms define the qualifying period, any minimum loss threshold and whether the credit is withdrawable or must be wagered. Limitation: there is no headline deposit match here, so bonus-hunters chasing a large first-deposit figure will find the up-front value thinner than elsewhere, and weekly cashback only rewards you after you have lost money.

CoinPoker Casino

The listing readers ask about when they want poker alongside casino play. Offer: 150% welcome bonus up to $2,000. A percentage match above 100% is unusual, but the material question is the playthrough — the multiplier, which games contribute at what rate, the time window to clear it, and any max-bet-while-bonus-active rule. Read those before you deposit. Limitation: a poker-led platform generally means the casino library and live dealer range are narrower than at a slots-first site, and a $2,000 ceiling only matters if you were going to deposit at that level anyway.

Cryptorino

Comes up from BTC-denominated players, because the welcome offer is quoted in Bitcoin: 100% match up to 1 BTC, plus 10% weekly cashback. Combining a match with ongoing cashback suits players who want something at signup and something after. The BTC denomination is also the catch — a bonus cap expressed in Bitcoin moves with the market, so its dollar value on the day you clear it may differ from the day you claimed it. Limitation: a 1 BTC ceiling is theoretical for almost everyone, and the wagering requirement on the match portion decides whether any of it is realistically convertible.

Offer comparison at a glance

Ratings are our editorial scores. Every offer above is subject to wagering or playthrough requirements, time limits, game weighting and eligibility rules published by the operator.

Money questions we get asked

Crypto casinos run on on-chain deposits and withdrawals from a self-custody or exchange wallet. Commonly supported coins across this category include Bitcoin (BTC), Ethereum (ETH), Litecoin (LTC), Tether (USDT), USD Coin (USDC) and Dogecoin, with altcoin support varying by site. There is no entry fee to open an account; your costs are the network or gas fee on each transfer and whatever you choose to stake.

• Confirmation times depend on the chain and on how many confirmations the casino requires. LTC and many stablecoin networks clear faster and cheaper than BTC at busy times.
• Network fees are paid to the chain, not the casino. Ethereum gas can dwarf a small deposit; check before sending dust amounts.
• Withdrawal limits vary by operator and often by VIP tier. "Instant withdrawal" claims refer to the casino's processing step, not to block confirmation.
• Volatility is a real cost. A balance held in BTC or ETH can lose dollar value while you play. Stablecoins like USDT and USDC exist precisely to avoid that, at the price of no upside.
• Tax. US players are generally liable for tax on gambling winnings and on crypto gains. That is general information, not advice — speak to a qualified tax professional about your circumstances.

The games these sites run, and what else they offer

Most operators on our lists carry slots from studios such as Pragmatic Play, NetEnt and others; live dealer rooms — typically Evolution-powered — with blackjack, roulette and baccarat; and crypto originals like crash, dice and plinko, many of which are provably fair, meaning you can verify each round's outcome cryptographically. Provably fair applies to in-house games; third-party slots rely on RNG certification from independent labs instead. Several of these brands also run a sportsbook alongside the casino, and poker in CoinPoker's case — separate wallets, separate bonuses and separate terms in most cases, so do not assume a casino promotion carries across.

Legal standing, eligibility and getting help

Crypto casinos serving US players are offshore. They hold licences from jurisdictions such as Curaçao or Anjouan, and in some cases Malta, rather than from any US regulator, and that places them in a legal grey area for most American players. There is no federal legalization of online casino gaming; regulated online casinos exist in a small number of states, such as New Jersey, Pennsylvania, Michigan, West Virginia, Connecticut, Delaware and Rhode Island, and those operators do not run on crypto. Some offshore sites self-restrict certain states. Check your own state's laws, and treat anything you read here as general information rather than legal advice.

You must be at least 18, or 21 where the site's own terms or your state's rules set that minimum — confirm the age stated by the operator before registering. Offshore sites may not provide the same player protections, dispute channels or self-exclusion tools as state-regulated operators.

Gambling costs money and most players lose over time; it is not a way to make income or fix a financial problem. Set deposit and loss limits before you play, use two-factor authentication on your casino and wallet accounts, and never stake funds you need. If gambling stops feeling like entertainment, call the National Problem Gambling Helpline on 1-800-GAMBLER. Our responsible gambling resources cover the tools available and how to use them.

Reaching the right page

Some enquiries are answered faster by a page than by us. For who writes this site and how the editorial process works, see more about our team. For the rules that govern use of this site, read the site terms. Our fact-check date for this page is Sep 23, 2026; if something has moved since, an email to [email protected] from you is usually how we find out first.

Include the casino name, the date, and any ticket or transaction reference when you write. It makes the difference between a reply and a follow-up question.